Welcome to Soul Sent, the home of stunning, eco-friendly candles filled with captivating fragrances! Our brand, based in Grand Prairie, Texas, was born from the passion of two individuals who wanted to create high-quality candles that are not only visually appealing but also promote peace and tranquility in your home.

Candles are more than just sources of light – they have the power to set the mood and create a specific ambiance. At Soul Sent, we carefully select scents that uplift your mood and well-being, ensuring that our candles are a feast for the senses. We take pride in using vegan, cruelty-free, and all-natural materials, including virgin coconut soy wax, natural hardwood wicks, and vegan ingredients, for a clean, long-lasting burn that's beneficial for you and the environment.

 Our range of scents caters to every preference, from fresh and invigorating to warm and comforting. Whether you're craving a spa-like experience or a burst of energy, we have the perfect candle for you. Each candle is meticulously hand-poured in small batches to guarantee the highest quality.

We're thrilled to be a diverse-owned company that values representation and inclusivity. Our mission is to contribute to a more fair and sustainable world, and it all starts with the products we create.

Thank you for choosing Soul Sent. We hope you love using our candles as much as we loved creating them for you. If you have any questions or comments, don't hesitate to reach out. We'd love to hear from you. 

With love and appreciation,

Soul Sent

 

November 2024:

Nov 9 - Run It Up Dallas 

Nov 16 - Frisco Fresh Market

Nov 17 - Cosign Awards Gala

Nov 23, 24 - Dallas Farmers Market 

Nov 30 - Barnhill Vineyard (Anna,Tx)

December 2024:

Dec 7 - DFW SwapCon (Dallas Market Hall)

Dec 14 - MetroSports Fieldhouse ( UT-Arlington)

January 2024:

 

Where are you located?

Grand Prairie, Texas

Which mail carriers do you use?

We ship via USPS charge a flat rate of $7.99 regardless of order size.

How long will it take to get my order via mail? 

We are very quick to pack and ship, especially for small business. Typically, orders will ship the next day (M-F) however, in more rare cases please allow up to 3 business days for your order to ship - especially during busy launches, restocks etc. Once shipped, packages will arrive within 1-5 business days.

Do you offer local pickup?

Local pickup is not available at the moment. But it will become available at some point in the future.

Do you offer international shipping?

Unfortunately, we no longer offer international shipping. This is due to extremely high costs to ship and candles being held at customs for months upon months in the recent past.

Can I send a gift to a friend, family or loved one?

Absolutely. Our invoices never include cost, it is simply an itemized receipt, which essentially serves as a gift receipt. If you'd like to include a special note, please type it out in the order notes BEFORE checkout. We will highlight your note for the recipient to see! Oh, and of course sure to use their shipping address!

Do you offer gift cards?

Yes! Sometimes we forget to get that special someone a gift and realize it at the last minute! We've got you covered. Soul Sent gift cards are delivered digitally and are sold in increments of $25.

Enter the recipient's email at checkout (not your own) and it will be delivered immediately to their email.

If you would like to send the gift card yourself, at a later time, enter your own email at checkout then forward to your loved one, friend, co-worker etc. whenever you'd like to do so!

**We do not offer physical gift cards.

Do you accepts returns or exchanges?

We do not offer refunds. However, if your item arrives damaged (broken glass), we will happily offer a replacement of the same exact items damaged. See below for full details. We do not offer exchanges or refunds for any other reason.

Stolen packages or packages delivered to the wrong address: 

If USPS fails to deliver your package correctly (wrong address) or if your package is stolen, this is not the responsibility of Soul Sent. You will be prompted to file a claim through the carrier for a full refund — a mishap such as this is completely out of our hands and is solely to responsibility of the carrier.

What if my order arrives broken or damaged?

If this happens, we've got you covered. Please email us a photo of the following ASAP:

1. a photo of the damaged item up close
2. a photo of the box, showing all packaging used to protect the item
3. a photo of the shipping label on the box

Please send your email to soulties.connect@gmail.com (please do not DM us about this as it's easy to lose track of this information).

Do you offer wholesale?

Yes, we offer wholesale with minimums and some restrictions. Email us to inquire about our wholesale options and pricing: soulties.connect@gmail.com